The built-in support desk provides a direct communication channel between realm holders and their users. It allows visitors and subscribers to submit support tickets and receive responses without leaving the realm.
Users can create support tickets from the realm interface. Each ticket includes a subject and message body describing their question or issue. Tickets are visible in the Support Desk section of the admin panel, where realm holders can review, respond to, and close them.
Tickets are organized by status so you can quickly identify which inquiries need attention.
From the admin panel, you can reply to any open ticket. Responses are delivered to the user within the realm interface. The full conversation history is preserved within the ticket, keeping all communication in one place.
Both users and realm holders can attach files to tickets. This is useful for sharing screenshots, logs, or other materials that help explain or resolve an issue. Attached files are stored securely and are only accessible to the ticket participants.
The support desk settings page allows you to enable or disable the support desk feature for your realm and configure basic options for how tickets are handled and displayed.